At Ersaal Hub, your privacy and trust are our top priority. We are committed to handling your personal information responsibly, securely, and transparently. This Privacy Policy (“Policy”) explains how we collect, use, and protect your information when you use the Ersaal Hub app, JazzCash subscription flow, and related services (“Service”).
By subscribing to or using Ersaal Hub through the JazzCash payment gateway, you agree to the terms of this Policy. If you do not agree, you may discontinue use of the Service at any time.
By creating an account or using our Service, you consent to the collection and processing of your information as described in this Policy, including subscription and billing data where applicable.
We may update this Policy periodically to reflect service improvements, legal requirements, or new features. Updated versions will be made available through our platform, and we encourage you to review them from time to time.
We collect only the information necessary to provide a secure, reliable, and personalized communication experience.
Payment & Subscription Information (JazzCash)
When you subscribe via JazzCash, we may collect and process subscription-related information, including your mobile number (MSISDN), JazzCash transaction details, subscription status, billing cycle information, and recurring payment authorization status.
Payments are processed securely through JazzCash and its authorized payment partners. Ersaal Hub does not store sensitive payment credentials such as JazzCash PINs or passwords.
Feedback, feature requests, surveys, or support inquiries voluntarily submitted by users.
We use this information to:
By subscribing to Ersaal Hub through JazzCash, you expressly authorize Ersaal Hub, JazzCash, and their authorized payment partners to charge your JazzCash account on a recurring monthly basis.
The subscription fee is PKR 300 per month.
Your subscription will automatically renew every month unless cancelled through:
You acknowledge and agree that recurring charges will continue until your subscription is cancelled.
Certain features may require limited device permissions, including:
All permissions are used solely for their intended purposes and can be managed through your device settings.
Ersaal Hub may use trusted third-party service providers, including analytics platforms, cloud hosting providers, notification services, and JazzCash billing systems, to operate and improve the Service.
These providers may use cookies or anonymous identifiers to analyze application usage, enhance performance, and support subscription management.
All third-party partners are subject to appropriate confidentiality and data protection obligations.
We implement industry-standard technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or loss.
Although no system can guarantee absolute security, we continuously review and improve our security practices to safeguard your information.
We do not intentionally collect sensitive personal information such as race, religion, political opinions, or health-related data.
Please avoid sharing such information while using the Service.
You may:
We aim to respond to all privacy-related requests in a timely manner.
This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan and complies with applicable PTA regulations and relevant data protection requirements.
We value your trust and are committed to protecting your privacy. If you have any questions regarding this Privacy Policy, your subscription, recurring billing, or data processing practices, please contact us.
Customer Support Email:
customercare@switch.com.pk